What is this platform?

We are a comprehensive business listing directory that connects local businesses with customers. Our platform helps businesses increase their online visibility and provides customers with detailed information to make informed decisions.

Is it free to browse listings?

Yes! Browsing, searching, and viewing business listings is completely free for all users. You can search by category, location, ratings, and more without creating an account.

How do I contact a business?

Each listing displays the business's contact information including phone number, email, website, and physical address. Simply click on the contact details to call, email, or visit their website directly.

How do I create a business listing?

Creating a listing is easy:

1. Register for an account
2. Choose a subscription plan
3. Add your business details, photos, and hours
4. Publish your listing

Your listing will be live immediately and visible to thousands of potential customers.

What subscription plans are available?

We offer several plans to fit different business needs:

• Basic: Perfect for small businesses ($29/month)
• Business: Great for growing companies ($49/month)
• Premium: Advanced features for larger businesses ($99/month)
• Platinum: Enterprise solution with unlimited features ($199/month)

View detailed pricing

Can I update my listing information?

Yes! You can update your listing anytime from your dashboard. Changes include business hours, photos, pricing, contact information, and more. Updates are reflected immediately on your public listing.

What analytics do I get?

Your dashboard provides comprehensive analytics including:

• Total views and unique visitors
• Click-through rates (phone, email, website)
• Peak engagement hours
• Visitor location data
• Conversion metrics
• Benchmark comparisons with similar businesses

How do I cancel my subscription?

You can cancel your subscription anytime from your account settings under Billing → Subscriptions. Your listing will remain active until the end of your current billing period. No refunds are provided for partial months.

How do reviews work?

Customers can leave detailed reviews with ratings for different aspects of your business including quality, service, price, location, and space. The overall rating is automatically calculated from these metrics.

Can I respond to reviews?

Yes! Responding to reviews shows that you value customer feedback. You can respond to reviews from your dashboard's review management section.

Can I remove negative reviews?

We only remove reviews that violate our content policy (spam, offensive language, false information). Legitimate reviews, even if negative, help maintain platform integrity. We encourage business owners to respond professionally to all reviews.

How do I book a tour?

Booking a tour is simple and convenient:

1. Find the care home or senior living facility you're interested in
2. Click the "Book a Tour Now" button on their listing
3. View the calendar and select an available date (shown in green)
4. Choose your preferred time slot from the available options
5. Fill in your contact information (name, email, phone)
6. Specify the number of people attending
7. Add any special requests or questions (optional)
8. Click "Confirm Booking" to submit your request

You'll receive a confirmation email with your booking reference number and tour details.

Is tour booking free?

Yes! Booking tours through our platform is completely free for visitors. There are no hidden fees or charges. Simply select your preferred date and time, and the facility will review your request.

Will my tour be confirmed immediately?

Tour bookings require approval from the facility. After you submit your booking request:

• You'll receive a confirmation email with your reference number
• The facility reviews your request (typically within 24 hours)
• You'll be notified by email when your tour is approved
• The confirmation email will include all tour details and any special instructions

If your preferred time is unavailable, the facility may suggest alternative times.

Can I bring family members to the tour?

Absolutely! When booking, you can specify the number of people attending. Most facilities welcome and encourage family members to join the tour. This helps everyone make an informed decision together.

What should I expect during the tour?

During your facility tour, you can typically expect:

• A guided walkthrough of living spaces, common areas, and amenities
• Introduction to staff members and care philosophy
• Overview of services, activities, and meal programs
• Opportunity to ask questions about care, costs, and availability
• Time to meet current residents (if appropriate)
• Discussion of specific care needs and preferences

Tours typically last 60-90 minutes. Check your confirmation email for specific details about your scheduled tour.

Can I reschedule or cancel my tour?

Yes, you can manage your booking:

• To Cancel: Use your booking reference number and email to submit a cancellation request
• To Reschedule: Contact the facility directly using the contact information in your confirmation email, or cancel and book a new time
• Notice: We recommend providing at least 24 hours notice for cancellations or changes

The facility appreciates timely communication to help them accommodate other visitors.

What if I don't receive a confirmation email?

If you don't receive a confirmation email within a few minutes:

1. Check your spam/junk folder
2. Verify the email address you provided was correct
3. Contact the facility directly using the phone number on their listing
4. Reach out to our support team for assistance

Keep your booking reference number handy for follow-up.

Do I need to create an account to book a tour?

No account is required! You can book tours as a guest by simply providing your contact information. However, creating an account allows you to:

• View all your booking history in one place
• Save favorite listings for easy access
• Receive personalized recommendations
• Leave reviews after your visit

What information should I prepare before my tour?

To make the most of your tour, consider preparing:

• List of questions about care services, costs, and availability
• Information about specific care needs or medical conditions
• Budget range and payment preferences
• Preferred move-in timeline
• Important preferences (room type, location within facility, activities)
• List of current medications (if discussing medical care)

Arriving prepared helps ensure all your questions are answered during the tour.

Are virtual tours available?

Virtual tour availability varies by facility. Some care homes offer:

• Live video tours via Zoom or FaceTime
• Pre-recorded video walkthroughs on their listing
• 360-degree virtual tours
• Photo galleries and floor plans

Check the facility's listing page or contact them directly to inquire about virtual tour options. Many facilities are happy to accommodate remote visitors or those unable to visit in person.

What browsers are supported?

Our platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version for the best experience.

Is the platform mobile-friendly?

Yes! Our platform is fully responsive and optimized for mobile devices. Both your dashboard and public listings look great on smartphones and tablets.

What image formats are accepted?

We accept JPG, PNG, and WebP formats. Images should be at least 1200x800 pixels for best quality. Maximum file size is 10MB per image.

How do I get help?

We're here to help! Contact our support team:

• Email: support@staging.carehomesnearyou.com
• Contact Form: Contact Page
• Response Time: Within 24 hours